Refund and Cancellation policy Our primary focus is complete customer satisfaction. So it is always suggested to read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. Cityweb Internet (CWI) provides Broadband services and we do not entertain any Refund/Cancellation of any amount that may have been paid by the Subscriber(s) for an Annual/Semi Annual/Quarterly/Monthly package. It means No Payment Cancellation/Refund is permitted.

Any disputes in regard to payments/ refund/ cancellation of transaction(s) due to technical reasons are subject to arbitration / resolution on a case-to-case basis. Only in case of non-feasibility of a New Connection, refund is made by Cityweb Internet (CWI). The time for the refund for such cases is approximately 5 to 7 weeks from the date of refund confirmation by Cityweb Internet (CWI) payment team.

Refundable security deposit against any physical assets will be entertained only on returning the physical asset in working condition.

In case of Billing disputes, Cityweb Internet (CWI) subscriber(s) are required to email us with the specific concern on support@citywebinternet.com. The concern will be addressed in approximately 5 to 7 weeks, in case, any dispute is identified, it will be compensated by way of a discount / credit note adjusted in the account of the subscriber(s).

Please Note: It will be the responsibility of the customer to verify the identity of salesman/agent before handing over of money. In case of any doubt regarding the salesman or price of plan, please confirm the same with our Customer Care (nos for the same are mentioned in the website). Shyam Cityweb Internet (CWI) Private Limited will not be responsible for providing service in case of non-receipt of money at its Account.